Shipping policy

Processing Time

• All orders are processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery

• We ship via [USPS/UPS].
• Delivery times are typically 3–7 business days within the U.S., depending on the shipping option selected at checkout.
• Once your order has shipped, you will receive an email with tracking information.

Lost, Stolen, or Delayed Packages

• Once an order is shipped and marked “Delivered” by the carrier, we are not responsible for lost, stolen, or delayed packages.
• If your package is lost or stolen, please contact the shipping carrier directly to file a claim.

Incorrect Addresses

• Customers are responsible for providing the correct shipping address.
• We are not responsible for orders shipped to an incorrect address provided at checkout.

Damaged Items

• If your order arrives damaged, please contact us within 24 hours of delivery with photos of the damage.
• Eligible claims will receive a replacement or refund in accordance with our Return & Refund Policy.

Contact Us

For questions regarding shipping, please email us at:

Edsfragrance@outlook.com